Servicemanagement – alle Bücher

Fritz Kleiner
IT Service Management

mitp Business

Konkrete Hilfestellungen zur effektiven Einführung eines IT Service ManagementsIT-Prozesse etablieren sowie Dienstleistungen messen und auswertenMit vielen praktischen Beispielen und anschaulichen Grafike…

lieferbar ab 31.7.2026.

Buch

Martin Beims, Michael Ziegenbein
IT-Service-Management in der Praxis mit ITIL®

Was Sie für die Foundation-Zertifizierung über ITIL® wissen müssenEin Überblick über ITIL® sowie ergänzende Standards und MethodenWie Sie IT-Service-Management erfolgreich gestalten und verankernZahlreich…

lieferbar ab 14.8.2026.

Buch, Sonstige Artikel

Services Management und Künstliche Intelligenz

Das Herausgeberwerk bietet einen Einblick in das Thema Services Management und Künstliche Intelligenz. In den aufeinander aufbauenden Beiträgen beleuchten die Autorinnen und Autoren technische Grundlagen,…

lieferbar innerhalb 2-3 Wochen

Buch

Robert Scholderer
Design und Management von IT-Services

Handbuch für den qualitätsgesicherten Aufbau des IT-Servicemanagements im UnternehmenUnterstützung für IT-Unternehmen, die sich serviceorientiert und marktfähig aufstellen oder weiterentwickeln wollenZahl…

sofort lieferbar

Buch

Frank M. Marks
IT Service Continuity Management

Sicherheit und Zuverlässigkeit in der ITBei der Arbeit mit modernen IT-Infrastrukturen sind Sicherheit und Zuverlässigkeit die größten Tugenden. Gutes IT Service Continuity Management (ITSCM) sorgt dafür,…

sofort lieferbar

Buch

fwd: Bundesvereinigung Veranstaltungswirtschaft e. V., IFES - International Federation of Exhibition & Event Services
Quick Guide ISO 20121 - Nachhaltigkeitsmanagement in der Veranstaltungsbranche

Dieses Buch zeigt praxisnah und auf den Punkt, wie Sie ein nachhaltiges Veranstaltungsmanagementsystem Schritt für Schritt in Ihrem Unternehmen etablieren. Nachhaltigkeit ist längst ein Schlüsselfaktor fü…

lieferbar innerhalb 2-3 Wochen

Buch

Andrea Saporito, Baroum Mrad Georgis
Healthcare Services Management

Organizational behaviour in healthcare.- Navigating the evolving landscape of healthcare recruitment.- Uniting the workforce - Harnessing the power of team building in healthcare organizations.- Embracing…

lieferbar innerhalb 2-3 Wochen

Buch

Service Innovation and Management

Future of Business and Finance

This open access book investigates how digitalization and service infusion are changing service provision and the customer experience. It highlights the central role of service management and service inno…

lieferbar innerhalb 2-3 Wochen

Buch

Martin Hobratschk
Mvp Kb

What if your knowledge base could be the most valuable player in your customer service operation? For too many companies, the knowledge base (KB) is an afterthought, often a chaotic collection of outdated…

lieferbar innerhalb 2-3 Wochen

Buch

Octavia-Luciana Madge, Elena Popescu
Knowledge Management and Quality Management in Reshaping Library and Information Services

This book offers an original and research-informed examination of how Quality Management and Knowledge Managementcan be effectively integrated to enhance the performance and strategic development of libra…

lieferbar ab 22.5.2026.

Buch

Christian M. Wegner
The Management of Service Business

By focusing on the management aspects of the service business for large systems and installations, this book aims at closing the gap in technical literature regarding this subject. It covers all relevant …

lieferbar innerhalb 2-3 Wochen

Buch

Claire Agutter, Michelle Major-Goldsmith, Simon Dorst
Service Integration and Management (SIAM) Foundation

Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations…

lieferbar innerhalb 2-3 Wochen

Buch

Youth Conservation Corps

Please note that the content of this book primarily consists of articles available from Wikipedia or other free sources online. The Youth Conservation Corps (YCC) is perhaps the most well recognized summe…

lieferbar innerhalb 2-3 Wochen

Buch

Embracing Sustainability Management Through Excellence in Services

This book provides a comprehensive overview, including critical aspects of and opportunities for effective sustainability management in today's unpredictable and fragile business landscapes.Presenting the…

lieferbar innerhalb 2-3 Wochen

Buch

Santhosh Mathew, Bhumi Purohit, Devesh Sharma
Public Financial Management, State Capacity, and Public Services in India

Even when public programmes are well-funded and well-designed, why do they fail to deliver? While existing research in political economy has identified various challenges affecting public service delivery…

lieferbar ab 14.8.2026.

Buch

Dirk Klimkeit, Pengji Wang, Huiping Zhang
International Management in Service Firms

Classroom Companion: Business

This textbook examines how service firms manage their international operations. For the first time, it brings together insights from the fragmented literature on this subject into an accessible textbook. …

lieferbar innerhalb 2-3 Wochen

Buch

Claire Agutter, Barry Corless, Latha Aiyer
Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK)

Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations…

lieferbar innerhalb 2-3 Wochen

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Organization and Management of Critical Care Services, an Issue of Critical Care Clinics

In this issue of Critical Care Clinics , guest editors Drs. Stephen M. Pastores and John M. Oropello bring their considerable expertise to the topic of Organization and Management of Critical Care Service…

lieferbar innerhalb 2-3 Wochen

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A Human-Centered Approach to Quality and Excellence in Management

This book provides a comprehensive overview of how quality management can be rethought and revitalized to meet the challenges of today's and future socio-economic management. Presenting the outcomes of th…

lieferbar innerhalb 2-3 Wochen

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