Andreas Von Schubert: RELYNK Managing Organizational Reliability, Kartoniert / Broschiert

Klappentext

Companies measure margins, lead times, error rates, on-time delivery, utilization, and turnover. One thing they have not been able to measure so far is the reliability of their internal handoffs. Yet almost everything else depends on it.

One question is all it takes: "Do you get what you need to do good work yourself?"

Products and services do not come into being inside individual departments but along a chain of handoffs between them. Whether a department has completed its task is measured in many places. Whether the next department can work with the result is measured nowhere. But done is not the same as usable.