The Apology Impulse - Cary Cooper (Buch)

The Apology Impulse

Buch

How the Business World Ruined Sorry and Why We Can't Stop Saying It

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Kogan Page Ltd, 10/2019
Einband: Kartoniert / Broschiert
ISBN-13: 9780749493202
Umfang: 360 Seiten
Gewicht: 417 g
Maße: 216 x 140 mm
Stärke: 25 mm
Erscheinungstermin: 3.10.2019

Weitere Ausgaben von The Apology Impulse

Klappentext

Saying sorry is in crisis. On one hand there are anxious PR aficionados and social media teams dishing out apologies with alarming frequency. On the other there are people and organizations who have done truly terrible things issuing much-delayed statements of mild regret.

We have become addicted to apologies but immune from saying sorry.

In January 2018 there were 35 public apologies from high-profile organizations and individuals. That's more than one per day. Between them, in 2017, the likes of Facebook, Mercedes Benz and United Airlines issued over 2, 000 words of apologies for their transgressions. Alarmingly, the word 'sorry' didn't appear once.

This perfectly timed book examines the psychology, motivations and even the economic rationale of giving an apology in the age of outrage culture and on-demand contrition. It reveals the tricks and techniques we all use to evade, reframe and divert from what we did and demonstrates how professionals do it best. Providing lessons for businesses and organizations, you'll find out how to give meaningful apologies and know when to say sorry, or not say it at all.

The Apology Impulse is the perfect playbook for anyone - from social media executive through to online influencers and CEOs - who apologise way too much and say sorry far too infrequently.

Biografie (Cary Cooper)

CARY COOPER is Professor of Organizational Psychology and Health, Lancaster University Management School and Pro Vice Chancellor (External Relations) at Lancaster University. He is the author of over 100 books (on occupational stress, women at work and industrial and organizational psychology), has written over 400 scholarly articles, and is a frequent contributor to national newspapers, TV and radio. He is a Fellow of the British Academy of Management and also of the Academy of Management (having also won the 1998 Distinguished Service Award). In 2001 he was awarded a CBE in the Queen's Birthday Honours List for his contribution to organizational health. He is Chair of The Sunningdale Institute, a think tank on management/organizational issues, in the National School of Government. He was also the lead scientist to the UK Government Office for Science on their Foresight programme on Mental Capital and Well Being (2007-2008), and was appointed a member of the expert group on establishing guidance for the National Institute for Health and Clinical Excellence on 'promoting mental wellbeing through productive and healthy working conditions', 2009. He is Chair of the UK's Academy of Social Sciences. Professor Cooper is also the President of the Institute of Welfare, President of the British Association of Counselling and Psychotherapy, a national Ambassador of The Samaritans, a Patron of the Anxiety UK, and Patron of the National Bullying Helpline. HR Magazine named him the 6th Most Influential Thinker in HR in 2009.