Customerservice – alle Bücher, CDs und LPs

Mi Meurer
Social Robot Experience

Service-Roboter halten zunehmend Einzug in die Lebenswelt der Konsumenten und unterstützen diese bei ihren Alltagstätigkeiten. Dadurch verändern sie auch die sog. Customer Experience (CE) der Konsumenten.…

sofort lieferbar

Buch

Michael Lynn
The Psychology of Tipping

Consumers around the world often give voluntary sums of money (called tips) to service providers after those workers have served them. There are no good measures of how much is tipped worldwide, but total…

lieferbar ab 4.4.2026.

Buch

Martin Hobratschk
Mvp Kb

What if your knowledge base could be the most valuable player in your customer service operation? For too many companies, the knowledge base (KB) is an afterthought, often a chaotic collection of outdated…

lieferbar innerhalb 2-3 Wochen

Buch

Diane Negra
I'm Sorry You Feel That Way

This book is about how twenty-first century capitalism is re-making the roles of customer and customer service provider, shedding light on why consumer capitalism has come to feel so punishing for so many…

lieferbar ab 21.4.2026.

Buch

Diane Negra
I'm Sorry You Feel That Way

This book is about how twenty-first century capitalism is re-making the roles of customer and customer service provider, shedding light on why consumer capitalism has come to feel so punishing for so many…

lieferbar ab 21.4.2026.

Buch

Service Innovation and Management

This open access book investigates how digitalization and service infusion are changing service provision and the customer experience. It highlights the central role of service management and service inno…

lieferbar innerhalb 2-3 Wochen

Buch

Wevie Stonder

Sure Beats Living

lieferbar innerhalb 1-2 Wochen

CD

Wevie Stonder

Sure Beats Living

lieferbar in mind. 4 Wochen

LP

CRM Goes Digital

Customer management has taken on entirely new forms since digitalization. This brand-new CRM book is dedicated to the latest approaches that dominate sales, marketing, and service in this era of digitaliz…

lieferbar innerhalb 2-3 Wochen

Buch

Star Moles

Camelot

lieferbar innerhalb 2-3 Wochen

LP

Kill The Client

Set For Extinction

Kill The Client verkörpern die Essenz des bösen Grindcore-Metal. 19 grandiose Tracks für alles Fans von Pig Destroyer, Napalm Death, Rotten Sound, Agoraphobic Nosebleed, Gadget, Mumakil, Nasum, Carcass, P…

lieferbar innerhalb 2-3 Wochen

CD

Karl-Heinz Klöppner,
K9 - Dogs for Service

Service dogs save lives, catch criminals, detect drugs, and search for contraband at airports. They rescue victims of earthquakes and avalanches and even join soldiers in combat. K9 - Dogs on Operations e…

sofort lieferbar

Buch