Customer Experience – alle Bücher

Ingrid Gerstbach
Customer Experience Design

Erweitern Sie Ihre DesignfähigkeitenEntwickeln Sie effektivere Produkte und DienstleistungenTreiben Sie Innovationen voran und integrieren und ethische Überlegungen in ihren DesignprozessMit praktischen A…

lieferbar innerhalb einer Woche

Buch, Sonstige Artikel

Martin Meyer-Gossner
Quick Guide Der ROI von Customer Experience

Customer Experience (CX) ist mehr als ein Buzzword der modernen Wirtschaft oder eine weitere Abteilung im heutigen Business -- sie ist ein business-kritischer Werttreiber für Unternehmen. Doch wie lässt s…

lieferbar ab 4.11.2025.

Buch

Mi Meurer
Social Robot Experience

Service-Roboter halten zunehmend Einzug in die Lebenswelt der Konsumenten und unterstützen diese bei ihren Alltagstätigkeiten. Dadurch verändern sie auch die sog. Customer Experience (CE) der Konsumenten.…

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Nils Fränzel
Customer Experience in the Context of Omnichannel Retailing

The research focus of Nils Fränzel is on customer behaviour in omnichannel retailing. He focuses on the multidimensionality of customer experience and the reciprocal interactions between different dimensi…

lieferbar innerhalb 2-3 Wochen

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Co-creating Luxury Customer Experiences in Tourism

This book provides insight into the luxury yacht (or superyacht) tourism market and industry. Superyacht tourism is a distinct form of tourism by virtue of the fact that luxury yacht consumers (guests) re…

lieferbar ab 18.12.2025.

Buch

Sarah Evans-Howe
The Role of Temporality in Customer Experience

Temporality and the importance of time has evolved over the centuries. From an abstract philosophical perspective of the meaning of time, to a quantifiable commercialisation of yield from individual units…

lieferbar ab 2.12.2025.

Buch

Mathias Weber
Customer-Committed

This book demonstrates why companies must establish and maintain a new -- customer-committed -- culture and how this transformation can be achieved.A unique customer experience has never been as critical …

lieferbar innerhalb 2-3 Wochen

Buch

Ada Maria Barone, Emanuela Stagno
Artificial Intelligence along the Customer Journey

The development of several AI solutions has revolutionized the way in which consumers behave. Serving as a guide to the role that AI plays on different aspects of consumers' life, this book provides a com…

lieferbar innerhalb 2-3 Wochen

Buch

Service Innovation and Management

This open access book investigates how digitalization and service infusion are changing service provision and the customer experience. It highlights the central role of service management and service inno…

lieferbar innerhalb 2-3 Wochen

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Yaniv Navot
Marketing in the AI Era

Transform your marketing strategy and engage with customers in ways never before possible.In a world that is changing at unprecedented speeds, the marketing landscape stands at the brink of a profoundly n…

lieferbar innerhalb 1-2 Wochen

Buch

Deborah Saunders
Remarkable Brand Experiences

In this book, you'll discover what is meant by the Branded Customer Experience, why it's so important today, some of the common hurdles in executing a brand experience strategy, compelling examples from c…

Erscheint bald

Buch

John Goodman
Strategic Customer Service

Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as 3M…

lieferbar innerhalb 2-3 Wochen

Buch

Milena Hake
Shopping in Virtual Stores

How can immersive virtual environments reshape the way Generation Z shops?Discover how virtual stores in the metaverse could revolutionize shopping for Gen Z. This study investigates the customer experien…

lieferbar innerhalb 2-3 Wochen

Buch

Leonie Sarah Stolz
Kundenzentrierte Touchpoints in der Versicherungsbranche

BestMasters

Warum erleben Kund*innen im Versicherungswesen oft unterschiedlichen Service an unterschiedlichen Kontaktpunkten?Im Fokus des Buches steht das Touchpointmanagement als zentrales Instrument des Customer Ex…

lieferbar ab 28.11.2025.

Buch

Pakeza Khaton
Enhancing Repurchase Intent: Convenience & Experience

"Enhancing Repurchase Intent: Convenience & Experience" explores the critical factors that drive customers to make repeat purchases. The book delves into how convenience, customer experience…

lieferbar innerhalb 2-3 Wochen

Buch

Jeb Blount
The Jeb Blount Ultimate Sales Success Box Set

The most comprehensive resource on sales development, leadership, and customer experience available, from bestselling sales author Jeb BlountJeb Blount is a bestselling author, a sought-after keynote spea…

lieferbar innerhalb 1-2 Wochen

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Artificial Intelligence, Digitalization and Regulation

This edited volume explores the relationship between Artificial intelligence (AI), business performance, and regulation. Artificial intelligence allows entrepreneurs to create universally transferable pla…

lieferbar innerhalb 2-3 Wochen

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Role of Explainable Artificial Intelligence in E-Commerce

The technological boom has provided consumers with endless choices, removing the hindrance of time and place. Understanding the dynamic and competitive business environment, marketers know they need to re…

lieferbar innerhalb 2-3 Wochen

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The AI Revolution: Driving Business Innovation and Research

This comprehensive book explores the transformative role of artificial intelligence (AI) in business innovation and research. It provides a solid foundation in AI technologies, such as machine learning, n…

lieferbar innerhalb 2-3 Wochen

2 Bücher

Jan Y. Yang
Reimagine Pricing

This book highlights the transformative potential of AI-enabled pricing, showing how it empowers businesses to unlock revenue, optimize customer experiences, and gain a competitive edge. By combining cutt…

lieferbar innerhalb 2-3 Wochen

Buch

Trefferliste "Customer Experience" - alle Bücher