Customer Experience – all Bücher

Ingrid Gerstbach
Customer Experience Design

Erweitern Sie Ihre DesignfähigkeitenEntwickeln Sie effektivere Produkte und DienstleistungenTreiben Sie Innovationen voran und integrieren und ethische Überlegungen in ihren DesignprozessMit praktischen A…

deliverable within one week

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Jeofrey Bean, Vineetha Raveendran
Next Generation Customer Experience

The next generation, Gen Z, is more different than any other generations compared. With Next Generation Customer Experience, Jeofrey Bean (Customer Experience Revolution and Customer Experience Rules!) an…

deliverable within 2-3 weeks

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Gabriella Lojacono
The Future of Luxury Customer Experience

Understand how to utilize the latest technology to deliver a unique omnichannel luxury customer experience that builds long-lasting loyalty.

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Gabriella Lojacono
The Future of Luxury Customer Experience

What is a luxury customer experience and how can luxury brands best use emerging technologies in order to create truly unique, high-end experiences for their customers? These are the questions that The Fu…

deliverable within 2-3 weeks

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Mi Meurer
Social Robot Experience

Service-Roboter halten zunehmend Einzug in die Lebenswelt der Konsumenten und unterstützen diese bei ihren Alltagstätigkeiten. Dadurch verändern sie auch die sog. Customer Experience (CE) der Konsumenten.…

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Nils Fränzel
Customer Experience in the Context of Omnichannel Retailing

The research focus of Nils Fränzel is on customer behaviour in omnichannel retailing. He focuses on the multidimensionality of customer experience and the reciprocal interactions between different dimensi…

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Mathias Weber
Customer-Committed

This book demonstrates why companies must establish and maintain a new -- customer-committed -- culture and how this transformation can be achieved.A unique customer experience has never been as critical …

deliverable within 2-3 weeks

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Emanuela Stagno, Ada Maria Barone
Artificial Intelligence along the Customer Journey

The development of several AI solutions has revolutionized the way in which consumers behave. Serving as a guide to the role that AI plays on different aspects of consumers' life, this book provides a com…

deliverable within 2-3 weeks

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Service Innovation and Management

This open access book investigates how digitalization and service infusion are changing service provision and the customer experience. It highlights the central role of service management and service inno…

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Yaniv Navot
Marketing in the AI Era

Transform your marketing strategy and engage with customers in ways never before possible. Personalized Customer Experience is a timely primer on the basics of personalization, and how it can be applied a…

deliverable within 1-2 weeks

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Katie King
AI Strategy for Sales and Marketing

Learn how to implement an integrated AI strategy that connects your marketing, sales and customer experience, to achieve and sustain the competitive edge.

lieferbar ab 25.11.2025.

Buch

Katie King
AI Strategy for Sales and Marketing

Learn how to implement an integrated AI strategy that connects your marketing, sales and customer experience, to achieve and sustain the competitive edge.

lieferbar ab 25.11.2025.

Buch

Deborah Saunders
Remarkable Brand Experiences

In this book, you'll discover what is meant by the Branded Customer Experience, why it's so important today, some of the common hurdles in executing a brand experience strategy, compelling examples from c…

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John Goodman
Strategic Customer Service

Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as 3M…

deliverable within 2-3 weeks

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Jeb Blount
The Jeb Blount Ultimate Sales Success Box Set

The most comprehensive resource on sales development, leadership, and customer experience available, from bestselling sales author Jeb BlountJeb Blount is a bestselling author, a sought-after keynote spea…

lieferbar ab 10.9.2025.

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Pakeza Khaton
Enhancing Repurchase Intent: Convenience & Experience

"Enhancing Repurchase Intent: Convenience & Experience" explores the critical factors that drive customers to make repeat purchases. The book delves into how convenience, customer experience…

deliverable within 2-3 weeks

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Big Data

This book provides a roadmap for effective digital marketing by identifying consumer behavior pattern as well as ensuring better customer experience.

deliverable within 2-3 weeks

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Sachiko Scheuing
How to Use Customer Data

Ensure your marketing is GDPR/DPDI compliant whilst navigating technological changes and optimizing customer experience with this practical and user-friendly guide.

deliverable within 2-3 weeks

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Haq
The Year of AI and Customer Centricity

Great customer experiences don't just happen they're intentionally designed holding values of empathy, innovation, and operational excellence. This book helps to bring it all together.

deliverable within 2-3 weeks

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Greg Kihlstrom
Using AI in Marketing

In today's dynamic marketing landscape, artificial intelligence (AI) stands at the forefront of innovation, offering unprecedented opportunities for marketers. This book enables marketing professionals to…

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