Service Management – alle Bücher, Seite 2

Walter Epp,
Süchtige Kunden

Erfolgreiche Unternehmen leben nicht von Laufkundschaft, sondern von wiederkehrenden Käufern. Entscheidend ist nicht wie viele Kunden gewonnen werden, sondern wie lange sie bleiben und wie oft sie kaufen.…

lieferbar ab 4.8.2026.

Buch

A Human-Centered Approach to Quality and Excellence in Management

This book provides a comprehensive overview of how quality management can be rethought and revitalized to meet the challenges of today's and future socio-economic management. Presenting the outcomes of th…

lieferbar innerhalb 2-3 Wochen

Buch

Will Guidara
Unreasonable Hospitality

Ebury Edge

THE NEW YORK TIMES BESTSELLER AS SEEN ON THE HIT TV SHOW 'THE BEAR' 'Any organization would benefit from his thinking' Simon Sinek*,* bestselling author of Start With Why 'One of the fivebest management b…

sofort lieferbar

Buch

Will Guidara
Unreasonable Hospitality: The Field Guide

Ebury Edge

Put the ideas of the New York Times bestseller Unreasonable Hospitality into action with this beautifully illustrated, interactive companion guide from Will Guidara, former co-owner of the legendary resta…

sofort lieferbar

Buch

Deborah Saunders
Remarkable Brand Experiences

The FT Guides

In this book, you'll discover what is meant by the Branded Customer Experience, why it's so important today, some of the common hurdles in executing a brand experience strategy, compelling examples from c…

Erscheint bald

Buch

Corporate Governance, Sustainability and Information Systems in the Aviation Sector, Volume II

Accounting, Finance, Sustainability, Governance & Fraud: Theory and Application

This book continues the discussion on corporate governance, sustainability, and information systems related to the aviation sector from Volume I. The book explores airline management as a key factor in su…

lieferbar innerhalb 2-3 Wochen

Buch

Maxim Saleschus, Manfred Bruhn
Relationship Marketing

In gesättigten und zunehmend kompetitiven Märkten wird Beziehungsführerschaft zum entscheidenden strategischen Erfolgsfaktor. Neben Qualitäts- und Kostenführerschaft rückt damit das Relationship Marketing…

lieferbar ab 17.12.2026.

Buch

Soft Skill Rating

Dieses Buch stellt einen paradigmatischen Ansatz zur Bewertung und Entwicklung von Soft Skills vor -- einer der zentralen Herausforderungen moderner Unternehmensführung und Personalentwicklung. Während Fa…

lieferbar ab 16.8.2026.

Buch

April Rudin, Nick Rice
Wealth Management with a Difference

A unique playbook for success for wealth managers and financial advisors in the face of sweeping generational changeThere are hundreds of thousands of financial advisors globally serving clients whose nee…

lieferbar innerhalb 1-2 Wochen

Buch

Wolf-Dieter Hiemeyer, Christoph Seidl
Zukunftsorientiertes Kundenmanagement im Vertrieb

FOM-Edition

Dieses Buch leistet einen Beitrag für ein zukunftsorientiertes Kundenmanagement im Vertrieb mit Case Studies zu ausgewählten Themen wie der Integration von Marketing und Vertrieb, dem Solution Selling, de…

lieferbar innerhalb 1-2 Wochen

Buch

Michael Power
Economy of Traces

Practices of tracking and tracing have a long history, yet they are expanding in scale and scope in the digital age with important consequences for the accounts which shape our organizational and everyday…

lieferbar innerhalb 1-2 Wochen

Buch

Michael Power
Economy of Traces

Practices of tracking and tracing have a long history, yet they are expanding in scale and scope in the digital age with important consequences for the accounts which shape our organizational and everyday…

lieferbar innerhalb 2-3 Wochen

Buch

Stephanie Tempest
Growth-based Career Planning for Healthcare Professionals

Reimagines career development to empower healthcare professionals to grow across sectors and settingsWith retention rates continuing to challenge the sector-not only among newly qualified professionals-Gr…

lieferbar innerhalb 1-2 Wochen

Buch

Willy Schneider, Alexander Hennig
Keywords Kennzahlen Customer Relationship Management

Das Lexikon beinhaltet praxisrelevante Kennzahlen für das Customer Relationship Management. Kundinnen und Kunden sind das wichtigste Kapital eines Unternehmens. Digitalisierung, neue Kommunikationskanäle,…

lieferbar ab 11.9.2026.

Buch

Annie Lowrey
The Time Tax

A powerful investigation into American bureaucracy, how it wastes our time and drives inequality, and how we can make paperwork work for usNobody likes doing paperwork, and Americans do a lot of it. Filin…

lieferbar ab 25.8.2026.

Buch

Quentin Durand-Moreau
Job Stress Revisited

Provides a comprehensive framework for understanding mental health in the workplaceJob Stress Revisited: A Thought Provoking Take on Mental Health and Work offers a critical and much-needed re-evaluation …

lieferbar innerhalb 1-2 Wochen

Buch

Afzal Hussein
Breaking Into Banking

Discover how to get your start in the finance and banking industriesIn Breaking into Banking: The Essential Guide to a Career in Finance, renowned finance and careers commentator Afzal Hussein delivers a …

lieferbar innerhalb 1-2 Wochen

Buch

Cristian Bravo, Sebastian Maldonado, Maria Oskarsdottir
Deep Learning in Banking

Unlock the potential of artificial intelligence to transform financial services for a new eraDeep Learning in Banking; Leveraging Artificial Intelligence for Next-Generation Financial Services by Cristián…

lieferbar innerhalb 2-3 Wochen

Buch

Anja de Lorenzo-Buratta
Die Customer Journey im Kongress- und Veranstaltungssektor der Schweiz

In diesem Buch werden die Auswirkungen der Digitalisierung auf die Customer Journey im Kongress- und Veranstaltungssektor der Schweiz untersucht. Anja De Lorenzo-Buratta analysiert, wie sich Kundenerwartu…

lieferbar innerhalb 2-3 Wochen

Buch

Tom Walters, Glen Cordoza
Rehab Science: Head and Neck

Relieve head and neck pain and rehab injuries at home, with expert guidanceHead and neck pain and injuries put a real damper on your quality of life and keep you from doing the activities you enjoy. In-pe…

lieferbar innerhalb 1-2 Wochen

Buch

Trefferliste "Service Management" - alle Bücher