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Nils Fränzel
Customer Experience in the Context of Omnichannel Retailing

The research focus of Nils Fränzel is on customer behaviour in omnichannel retailing. He focuses on the multidimensionality of customer experience and the reciprocal interactions between different dimensi…

lieferbar innerhalb 2-3 Wochen

Buch

Mark Leiser
Dark Patterns, Deceptive Design, and the Law

Provides essential insights on dark patterns and AI-powered deceptive design for anyone who wants to understand and challenge the pervasive influence of these hidden forces shaping our digital experiences.

lieferbar ab 2.10.2025.

Buch

Mark Leiser
Dark Patterns, Deceptive Design, and the Law

This book provides essential insights on dark patterns and AI-powered deceptive design for anyone who wants to understand and challenge the pervasive influence of these hidden forces shaping our digital e…

lieferbar ab 2.10.2025.

Buch

Mathias Weber
Customer-Committed

This book demonstrates why companies must establish and maintain a new -- customer-committed -- culture and how this transformation can be achieved.A unique customer experience has never been as critical …

lieferbar innerhalb 2-3 Wochen

Buch

Torrey Podmajersky, Maya Elise Joseph-Goteiner, Kim Mats Mats
UX Skills for Business Strategy

Today's design leaders and UX professionals are faced with a growing challenge: How do you choose the right UX skills to meet critical business goals, while proving their value to stakeholders? This book …

Erscheint bald

Buch

Blockchain and Digital Twin for Smart Hospitals

Blockchain and Digital Twins for Smart Healthcare describes the role of blockchain and digital twins in smart healthcare, covering the ecosystem of the Internet of Medical Things, how data can be gathered…

lieferbar innerhalb 1-2 Wochen

Buch

Blockchain and Digital Twin for Smart Healthcare

The smart hospital framework involves three main layers: data, insight and access. Medical data is collected real-time from devices and systems in a smart hospitals: the internet of medical things. This d…

lieferbar innerhalb 1-2 Wochen

Buch

Advanced Sensors for Smart Healthcare

Advanced Sensors for Smart Healthcare provides an invaluable resource for researchers and healthcare practitioners who are eager to use technology to improve the lives of patients. Sections highlight data…

lieferbar innerhalb 1-2 Wochen

Buch

Vanessa Borkmann, Carina Pardek,
FutureHotel - AI Application Potential Along Hotel User Journeys and Its Business Opportunities

This study delves into practical applications of AI within hotels, elucidating how this technology can enhance operational efficiency, guest services, and overall guest experiences. From front-of-house to…

sofort lieferbar

Buch

John Goodman
Strategic Customer Service

Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as 3M…

lieferbar innerhalb 2-3 Wochen

Buch

Lisa Riemers, Matisse Hamel-Nelis
Accessible Communications

Understand how to design inclusive and accessible communications that meet legislative standards and work for everyone.

lieferbar ab 28.10.2025.

Buch

Generative Artificial Intelligence in Finance

This comprehensive volume delves deep into the diverse applications and implications of generative AI across accounting, finance, economics, business, and management, providing readers with a holistic und…

lieferbar in mind. 4 Wochen

Buch

Philipp Spreer
PsyConversion®

This book offers 117 concrete applicable behavior patterns for an improved user experience and conversion rate along the customer journey. The author explains how people decide, which unconscious behavior…

lieferbar innerhalb 2-3 Wochen

Buch

Dave Boyce
Freemium

Competing in tech today requires an understanding of "product-led growth"Companies like Dropbox, Zoom, Slack, Atlassian, and DocuSign grew into multibillion-dollar companies using the 3-step &qu…

lieferbar ab 26.8.2025.

Buch

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