Service Management – alle Bücher, Seite 4

Annie Lowrey
The Time Tax

A powerful investigation into how and why the government wastes our time with administrative burdens, how these burdens discriminate and drive inequality, and what we can do to protect our time---and make…

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V. Srinivasan, Tim Faulkes, Albert Autin, Paige Roberts
Aerospike: Up and Running

"If you're a developer looking to build a distributed, resilient, scalable, high-performance application, you may be evaluating distributed SQL and NoSQL solutions. Perhaps you're considering the Aer…

lieferbar innerhalb 1-2 Wochen

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Wolfgang Burr
Service Engineering bei technischen Dienstleistungen

Wolfgang Burr zeigt, dass eine effiziente Produktion von Dienstleistungen realisiert werden kann, wenn sie mit Hilfe von Methoden und Konzepten organisiert wird, die sich in der industriellen Produktion b…

lieferbar innerhalb 2-3 Wochen

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Rutger Bregman,
Moral Ambition

A "manifesto daring us to harness our talents and transform our idealism into action, all with the goal of making the world a wildly better place"--Provided by publisher.

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Kristin Mcgee
Somatic Exercises for Dummies

Naturally and safely reduce anxiety, stress, and painAre you ready to relax, feel calm, and move better? In Somatic Exercises For Dummies, you'll learn to reduce anxiety, stress, tension, and pain in a he…

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Eric Ries
The Lean Startup

Most new businesses fail. But most of those failures are preventable. "The Lean Startup" is a new approach to business that's being adopted around the world. It is changing the way companies are built and…

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Regulation and Inclusivity in Finance and Accounting

Sustainable Finance

This edited book explores the intersection of inclusivity, ethics, and innovation in the financial sector. It examines the impact of global and regional regulations, highlighting both compliance challenge…

lieferbar ab 27.12.2025.

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Rainer Gut
Serviceempathie entfalten

In einer Zeit, in der technologische Exzellenz allein nicht mehr ausreicht, um Kunden nachhaltig zu begeistern, rückt eine entscheidende Fähigkeit in den Mittelpunkt: Empathie. Doch wie lässt sich Einfühl…

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Rainer Gut
Serviceempathie entfalten

In einer Zeit, in der technologische Exzellenz allein nicht mehr ausreicht, um Kunden nachhaltig zu begeistern, rückt eine entscheidende Fähigkeit in den Mittelpunkt: Empathie. Doch wie lässt sich Einfühl…

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Davide M. Parrilli
Informational Privacy for Service Design

This open access book equips designers with a deeper understanding of informational privacy, emphasizing why and how designers should design services that respect and enhance people¿s privacy. The solutio…

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Shahrokh Nikou, Albert Plugge
Digitalisation of Global Business Services

"Global Business Services (GBS) plays a crucial role as a driving force behind economic growth. However, many enterprises encounter challenges in effectively implementing GBS. In their groundbreaking…

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Artificial Intelligence for Sustainability

In light of the climate crisis, businesses are expected to embrace sustainability to reduce their negative impacts on the environment and society, while at the same time strengthening their organisations'…

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Transformation in Global Outsourcing

With businesses facing rapid change in technologies and digital business models, decision makers need to keep apace with the latest thought leadership in order to deliver value to stakeholders. This edite…

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Manuel Osorio Tromp
Optimizing Hospitality Service' Value Propositions

This study investigates the integration of design principles in the strategic implementation of software to optimize value propositions in the hospitality sector. Focusing on Haarnio Oy, a Finnish company…

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Gerhard Köhler, Werner Roth, Achim Schmidtmann
Adaptive IT Service Tendering

Management for Professionals

While tenders for IT managed services have evolved, key areas that drive significant business value for customers have seen limited improvement. When collaboration between IT service providers and custome…

lieferbar ab 18.12.2025.

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Sarah Barnard, Sara Bosley, Fehmidah Munir, John Arnold
Women Doing Leadership in Higher Education

"An engaging, thought-provoking, and insightful book that offers a sustained critique of women's academic and professional careers and leadership in higher education."Tanya Fitzgerald, Professor…

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Maria Cucciniello, Greta Nasi, Gregory Porumbescu, Rosanna Tarricone
Design Strategies in Public Services

This Element explores the transformative impact of integrating service design principles into public management and administration, championing a user-centred approach and co-design methodology. By review…

lieferbar ab 31.1.2026.

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Maria Cucciniello, Greta Nasi, Gregory Porumbescu, Rosanna Tarricone
Design Strategies in Public Services

This Element explores the transformative impact of integrating service design principles into public management and administration, championing a user-centred approach and co-design methodology. By review…

lieferbar ab 31.1.2026.

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Data Analytics for Decision Making towards Business Excellence

Uncertainty and Operations Research

This edited volume collates discussions on latest challenges, opportunities, trends and practices applicable to two major business sectors -- retail and financial services -- and chapters are segregated a…

lieferbar ab 22.12.2025.

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Stuart E Jackson, Ilya Trakhtenberg
Predictable Winners

"Consistent innovation success requires more than big breakthroughs. It requires a comprehensive approach to reducing risk at every step of the innovation journey--from concept development through co…

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