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Bachelor Thesis from the year 2016 in the subject Art - Arts Management, grade: 3.58, Hawassa University, course: management, language: English, abstract: In order to be highly productive and being successful in any operation is somewhat a difficult task, unless conflict is managed carefully in the organization. Therefore, the main reason of conducting this research is to find out the sources of conflict, to identify conflict resolution techniques and to know the positive and negative outcomes of conflict in the organization.

Among the factors that accounted for the existence of conflict in the organization, perpetual difference, value difference, modern technology and personality clashes were the most important. The effort of management to understand the existing conflict in the organization is low which implies the weakness of management of the organization in handling conflict. In general, undertaking conflict and assessing conflict management practice is important task for the reduction of problems which exist in the organization.